We've collected Consumer Help Numbers and the most Frequently Asked Questions on this page for easy reference. If your question isn't answered here, please contact us online or call a bank representative at the Clifton Banking Center: 815-694-2329, the Watseka Banking Center: 815-432-2494 or Toll Free: 1-888-432-5695.

Consumer Help Numbers

Debit Card Emergency (lost or stolen card): 1-800-554-8969

Bill Pay Support: 1-888-762-0204

Consumer Reporting Companies:
Equifax: 1-800-525-6285
Experian: 1-888-EXPERIAN (397-3742)
TransUnion: 1-800-680-7289

Social Security Administration:
Kankakee Office: 1-815-937-3245
Chicago Office: 1-800-772-1213
Toll Free: 1-800-772-1213

Department of Veterans Affairs: 1-877-838-2778

Personal Banking Questions

Q: How can I avoid Identity Theft?

Q: Can I reorder personal checks online?

Q: How do I change my address or phone number?

Q: What types of overdraft protection does The First Trust and Savings Bank offer? How can I set up overdraft protection on my checking account?

Q: What are the current rates on products offered by First Trust and Savings Bank? Can I find this information online?

Q: Whatís my balance?

Q: What information do I need to open an account?

Q: Whatís my routing number and account number?

Q: How do I apply for a mortgage loan with First Trust?

Online Banking Questions

Q: How do I sign up for Online Banking?

Q: What do I do if I forgot my Online Banking password?

Q: How do I sign up for E-statements?

Q: How do I view, print or save E-statements?

Q: How do I start using Online Bill Pay?

Q: What is the difference between the available and ledger balance?

Q: How can I change my Online Banking Password?

Q: Why does the Online Banking logon page no longer remember my Access ID and password?

Q: When I enter Online Banking, the secure lock indicator disappears or I receive an alert that the site is not secure. Am I in a secure session?

Debit Card Questions

Q: How do I change my PIN for my debit card?

Q: How do I report a lost or stolen debit card?

Q: What if I lose my debit card and someone makes charges to my account?

Q: Should I notify The First Trust & Savings Bank if I plan to travel and use my debit card while traveling?

Q: Iím trying to make a large purchase with my debit card, why wonít it work?

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The First Trust & Savings Bank

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